The Driven Brief

Before you add capacity, trace the work

A delayed result is a signal to investigate, not a diagnosis. This issue starts with one task that took longer than expected.

One useful idea

More people might be the answer. First, work out whether the problem is capacity, rework, or waiting.

A question to sit with

Where did the work spend time waiting rather than moving?

One action to consider

Walk through one recent delay with the people involved. Choose one small process change to test, then compare what happens next.

Independent editorial guidance. No guaranteed outcomes.